Privacy policy
Roui ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit getroui.com and make a purchase.
Information We Collect When you place an order or interact with our store, we may collect:
- Name, email address, shipping address, and billing address
- Payment information (processed securely by Shopify — we never store card details)
- Phone number (if provided)
- IP address and browser information for fraud prevention
- Order history and communications with our support team
How We Use Your Information We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Send marketing emails (only if you opt in)
- Improve our website and products
- Comply with legal obligations
Sharing Your Information We do not sell your personal information. We may share it with:
- Payment processors (Shopify Payments, Stripe, PayPal)
- Shipping carriers to fulfill your order
- Legal authorities if required by law
Your Rights (Canada — PIPEDA) Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for marketing communications at any time
- Request deletion of your personal data (subject to legal retention requirements)
To exercise any of these rights, email us at support@getroui.com.
Cookies Our website uses cookies to improve your browsing experience, analyze traffic, and support marketing. You can disable cookies in your browser settings, though some features may not function correctly.
Data Retention We retain your personal information for as long as necessary to fulfill orders and comply with legal obligations, typically 7 years for financial records as required by the CRA.
Contact For privacy-related questions, contact us at support@getroui.com.